Other Open Roles

Manages servers, systems, and the network resolving issues as needed. Monitors systems to ensure they are operating efficiently. Identifies and resolves potential issues. Responds to and troubleshoots active issues.  Completes new initiatives using best practices and affirms they are implemented correctly. Performs accurate, high quality work. Provides customer assistance and user support. Works under general supervision and reports to a team leader and manager.

Extensive knowledge of:

• information systems equipment, technology, terminology, methods and procedures.
• systems components, capabilities and interrelationships.
• performance tuning and monitoring techniques.
• testing and troubleshooting techniques.

General knowledge of:

• industry standards and best practices.
• hardware and software configuration.
• network design and configuration.
• data security systems.
• information systems architecture.
• current trends, technological changes and developments.

Skills:

• Problem solving
• System administration
• Network administration
• Cloud administration
• Process and system automation through scripting
• Security compliance with various standards
• Hardware management
• User support with remote tools
• Endpoint management
• Backup and continuity systems management

Familiar with the following technologies and standards:

• Active Directory and Group Policy
• Azure Blob Storage
• CIS Controls and/or NIST
• Fortinet products, specifically
  • o FortiAnalyzer
  • o FortiClient
  • o FortiClient EMS
  • o FortiGate
• Hyper-V
• Microsoft Endpoint Configuration Manager (formerly SCCM)
• SharePoint
• Windows Server including Core
• Windows 10
• Veeam

• First level of helpdesk support
• Review and resolve monthly vulnerabilities
• Weekly review of server logs
• Respond to server notices (backup failure, service not running, drive space)
• Performs routine maintenance as part of a checklist
• Update software deployments in SCCM to ensure software offered through Software Center is always the latest
• Review unlabeled software in SCCM
• Onboarding/offboarding Staff and Board members as needed

• Minimum of 1 year of experience in a call center
• Strong phone and verbal communication skills along with active listening skills
• Familiarity with CRM Systems
• Experience using IVR/ACD (Five9, Cisco, etc)

• Understanding of a government environment and data governance

1. Proficiency in Spanish is highly desired

• Primary Responsibilities include the following:
• Answer incoming calls timely and accurately, specifically those related to correspondence/notification issues
• Answers inquires by clarifying desired information, researching, locating and providing information
• Resolves customers issues and concerns
• Creates and maintains knowledge articles
• Provide technical assistance to the customer (Examples)
  • ·      Password reset
  • ·      Account information
  • ·      Case number information
  • ·      Adobe Reader issues
  • ·      Brower issues
  • ·      Technical computer issues
  • ·      Internet connectivity
  • ·      PEAK navigation
• Enter information obtain from the call into a customer relationship management tool
• Utilize the IVR/ACD for incoming and outgoing calls
• Follow communication scripts when handling different topics
• Meet personal/team qualitative and quantitative targets

• The role of the Project Manager is to plan, execute, and finalize projects according to defined timelines and within the allocated budget. The Project Manager is responsible for ensuring that business and end users are consulted with and their input garnered for the project at hand.
•  
• Responsible for assisting agency executive management, division directors, and information technology (IT) staff and leading project tasks, resources, including State personnel and deliverables. 
• Use appropriate project management tools, reports, templates, mentoring, training, and coaching to IT project teams. 
• Work directly with agency staff, as well as vendors and, when necessary, other state agencies in fulfilling and carrying out the requirements of assigned IT projects. 
• Utilize project management best practices, including risk management, quality management, change management, change control and communication.
• Manage by providing leadership, collaboration, supervision, training, guidance and support to all IT project team members on assigned projects. 
• Lead the effort for ensuring agency compliance with the State’s project management policies and standards.

• State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
• County Criminal Records (past 7 Year Address History)
• Federal Criminal Records Verification (past 7 years)
• SSN Name Search
• Global Monitor Check (formerly Patriot/OFAC/Terrorist)

• The role of the Project Manager is to plan, execute, and finalize projects according to defined timelines and within the allocated budget. The Project Manager is responsible for ensuring that business and end users are consulted with and their input garnered for the project at hand.
•  
• Responsible for assisting agency executive management, division directors, and information technology (IT) staff and leading project tasks, resources, including State personnel and deliverables. 
• Use appropriate project management tools, reports, templates, mentoring, training, and coaching to IT project teams. 
• Work directly with agency staff, as well as vendors and, when necessary, other state agencies in fulfilling and carrying out the requirements of assigned IT projects. 
• Utilize project management best practices, including risk management, quality management, change management, change control and communication.
• Manage by providing leadership, collaboration, supervision, training, guidance and support to all IT project team members on assigned projects. 
• Lead the effort for ensuring agency compliance with the State’s project management policies and standards.

• Reading, analyzing, and understanding complex code bases of existing projects.
• .NET programming languages. (C# or VB)
• Web services
• Browser stack (HTML, CSS, JS)
• Accessible (WCAG) and secure development practices (e.g., OWASP, NIST)
• Formal AGILE development as a part of team environment.
• Formal DevOps, working knowledge of well-known version control systems (such as git or team foundation services).
• Intranet and internet focused, browser based, large scale applications.
• Database operations and design for Oracle and SQL Server.
• Working with business owners and subject matter experts to turn business needs into technical requirements.

N/A

• Reading, analyzing, and understanding complex code bases of existing projects.
• .NET programming languages. (C# or VB)
• Web services
• Browser stack (HTML, CSS, JS)
• Accessible (WCAG) and secure development practices (e.g., OWASP, NIST)
• Formal AGILE development as a part of team environment.
• Formal DevOps, working knowledge of well-known version control systems (such as git or team foundation services).
• Intranet and internet focused, browser based, large scale applications.
• Database operations and design for Oracle and SQL Server.
• Working with business owners and subject matter experts to turn business needs into technical requirements.

• The Admin/Data Analyst will provide document processing, imaging, organization and maintenance.
• Provide intellectual and physical support to enable the Government control of documents or information.
• Includes the organization of sophisticated documents or information placing them into a simplified electronic filing system in accordance with the ordering agency's needs to improve their existing work environment.
• And it includes gathering documents and data to be scanned and indexed, prepping the documents and data, scanning and indexing the documents and data into an electronic format, loading the documents and data into the corporate database and quality checking the end result.
• Documents will be processed in accordance with BSEE Electronic Document guidelines.
• Require updating to an existing file system, maintenance of documents, or filing existing documents or information into a storage media for shipping.

N/A

• The Admin/Data Analyst will provide document processing, imaging, organization and maintenance.
• Provide intellectual and physical support to enable the Government control of documents or information.
• Includes the organization of sophisticated documents or information placing them into a simplified electronic filing system in accordance with the ordering agency's needs to improve their existing work environment.
• And it includes gathering documents and data to be scanned and indexed, prepping the documents and data, scanning and indexing the documents and data into an electronic format, loading the documents and data into the corporate database and quality checking the end result.
• Documents will be processed in accordance with BSEE Electronic Document guidelines.
• Require updating to an existing file system, maintenance of documents, or filing existing documents or information into a storage media for shipping.

• The Admin/Data Analyst will provide document processing, imaging, organization and maintenance.
• Provide intellectual and physical support to enable the Government control of documents or information.
• Includes the organization of sophisticated documents or information placing them into a simplified electronic filing system in accordance with the ordering agency's needs to improve their existing work environment.
• And it includes gathering documents and data to be scanned and indexed, prepping the documents and data, scanning and indexing the documents and data into an electronic format, loading the documents and data into the corporate database and quality checking the end result.
• Documents will be processed in accordance with BSEE Electronic Document guidelines.
• Require updating to an existing file system, maintenance of documents, or filing existing documents or information into a storage media for shipping.

N/A

• The Admin/Data Analyst will provide document processing, imaging, organization and maintenance.
• Provide intellectual and physical support to enable the Government control of documents or information.
• Includes the organization of sophisticated documents or information placing them into a simplified electronic filing system in accordance with the ordering agency's needs to improve their existing work environment.
• And it includes gathering documents and data to be scanned and indexed, prepping the documents and data, scanning and indexing the documents and data into an electronic format, loading the documents and data into the corporate database and quality checking the end result.
• Documents will be processed in accordance with BSEE Electronic Document guidelines.
• Require updating to an existing file system, maintenance of documents, or filing existing documents or information into a storage media for shipping.

Finding and correcting missing data points and create Data Problem Reports. Responsible for Well File, Well Data and Unitization Quality documentation. Also responsible for the processing, indexing and loading the Raw Logs received from Offshore Oil and Gas Operators.

A minimum of 5 years Oil and Gas experience in any of the following: drilling operations, digital well log data, directional surveys, well completion reports, pipelines or platform structures, and have a strong understanding of relational database functionality.

Finding and correcting missing data points and create Data Problem Reports. Responsible for Well File, Well Data and Unitization Quality documentation. Also responsible for the processing, indexing and loading the Raw Logs received from Offshore Oil and Gas Operators.

Systematic review of oil and gas wells in the Gulf of Mexico Region to identify missing data to include but not limited to well kickoff points,directional surveys, total depth (TD) points, location x & y and longitude & latitude points. Will research the TIMS Database, make necessary corrections and create Data Problem Reports to maintain the tracking of these changes.

N/A

Systematic review of oil and gas wells in the Gulf of Mexico Region to identify missing data to include but not limited to well kickoff points,directional surveys, total depth (TD) points, location x & y and longitude & latitude points. Will research the TIMS Database, make necessary corrections and create Data Problem Reports to maintain the tracking of these changes.

• Comparing/researching oil and gas data currently contained in paper records (legal papers, forms, reports, scientific and engineering maps and schematics)
• Relational databases (BSEE Technical Information Management System and Schlumberger GeoQuest's Finder database management system) to establish the authoritative source.
• Technical Manager will continually review metadata quality standards using Sequel Query Language (SQL) scripts to capture data inaccuracies and work with the local BSEE IT resources to deliver quality data management support.
• The Technical Manager will establish standards and policies with proper control procedures to ensure the critical compliance of data quality in the BSEE Technical Information Management System (TIMS).

PMP** Certified, have a minimum of 10 years Oil and Gas experience in any of the following: drilling operations, digital well log data, directional surveys, well completion reports, pipelines or platform structures, and have a strong understanding of relational database functionality.

N/A

• Consistently take steps to understand BSEE's crucial business issues and opportunities.
• Identify and propose improvements to BSEE core systems and services on an ongoing basis throughout the performance period of the Task Order.
• Share the risks and responsibilities of joint implementations and initiatives.
• Ensure its products and services deliver tangible and meaningful business benefits.
• Work collaboratively with other contractors, government agencies, and business partners to ensure project success.
• Propose and provide cost-effective solutions to the complexities and difficulties that are characteristic of implementing, integrating, maintaining, and securing mission-critical data and information management services.
• Periodically measure and forecast capacity and systems growth in alignment with BSEE's capital planning requirements and constraints.

PMP** Certified, have a minimum of 10 years Oil and Gas experience in any of the following: drilling operations, digital well log data, directional surveys, well completion reports, pipelines or platform structures, and have a strong understanding of relational database functionality.

• Consistently take steps to understand BSEE's crucial business issues and opportunities.
• Identify and propose improvements to BSEE core systems and services on an ongoing basis throughout the performance period of the Task Order.
• Share the risks and responsibilities of joint implementations and initiatives.
• Ensure its products and services deliver tangible and meaningful business benefits.
• Work collaboratively with other contractors, government agencies, and business partners to ensure project success.
• Propose and provide cost-effective solutions to the complexities and difficulties that are characteristic of implementing, integrating, maintaining, and securing mission-critical data and information management services.
• Periodically measure and forecast capacity and systems growth in alignment with BSEE's capital planning requirements and constraints.